Please click on any questions below to see the answers to common FAQs. If you do not see an answer to your question, please contact the event manager for your event at the email at the bottom of this page, or email firstname.lastname@example.org.
About the Hike
A: Your Ultimate Hike journey can take the shape of one of two great events - Create Your Adventure, or Traditional.
Create Your Adventure: Ultimate Hike: Create Your Adventure is whatever you want it to be! It is ideal for individuals and groups that want to give back by getting outdoors, and lets you set the details of your event. Any date, any distance, any dollars, anywhere. It's great for youth, from school groups to scout groups, great for solo adventurers, and great for people who want to do a long distance hike but don't live near a traditional Ultimate Hike. We even have a team that is coming together virtually, because they all live in different places. Contact us at email@example.com to discuss your idea, or register online now!
Traditional: Ultimate Hike: Traditional is characterized as one that consumes most of the day in a challenging adventure within a spectacular natural setting. This is a true ultimate challenge - in this program you will hike 20-30 miles in one day while you help raise money towards finding a cure for children's cancer, the #1 cause of death by disease in children. Our traditional events are weekend long, and take place on some of America's most spectacular trails, and come complete with a training program.
A: If you have a question about a specific Ultimate Hike trail, reach out to us at firstname.lastname@example.org and we'll do our best to get you the information you need.
A: Create Your Adventure: All of our Create Your Adventure events are volunteer planned. If you are participating as a solo hiker, there is no fee to participate and you decide your fundraising goals. If you are participating in a group event, the event organizer will decide if there is a minimum contribution or fundraising amount based on the nature of your event.
Traditional: First and foremost, Ultimate Hike is a fundraiser, designed to make a meaningful difference and change the odds for children with cancer. In order to make this possible while still providing an unforgettable adventure for our hikers, each hiker is asked to raise a minimum amount of funds and kick start their adventure with a $100 event fee, which will be applied directly to their food, lodging, and travel expenses for the weekend.
A: The funds you raise support CureSearch for Children's Cancer, a national non-profit foundation that accelerates the cure for children's cancer by driving innovation, eliminating research barriers and solving the field's most challenging problems. We fight every day to make treatment possible and a cure probable for the 43 children diagnosed with cancer daily. Ultimately, by hiking with us, you are changing the odds for those children most at risk. To learn more about the lifesaving research supported by CureSearch, please click here.
A: We highly recommend that anyone new to the Ultimate Hike attend an information session prior to registration. We offer a variety of information sessions both in-person and via conference calls. To attend an information session, please find the Hike you are interested in please click here.
If you have participated in an Ultimate Hike in the past, have attended an information session or are otherwise ready to register for the event, click the "Register" button at the top of the page and select whether you want to register "As an Individual" (if you do not have a team affiliation), "As a Team Captain" (to start a new team), or "As a Team Member" (if the team already exists).
Personal Fundraising Page
A: After you complete registration and pay your registration fee, you will receive an email with login instructions for your personal Participant Center page. If you do not receive this email or have lost it, please contact email@example.com, and we will send you a password reset email.
A: Please contact firstname.lastname@example.org, and we will send you a password reset email. This will contain your login name and a link to reset your password.
A: After registration you are given the option to set a personal URL for your page. To set your personal URL just log into your Participant Center, click the "Personal Page" tab, and click the "URL Settings" button next to Personal Page URL. It will look something like this: http://www.curesearchevents.org/goto/(name you select). So, for example, the personal page for a person named John Smith might be http://www.curesearchevents.org/goto/johnsmith.
A: YES. To change the URL for your personal Hike page, just log into your Participant Center and click the "Personal Page" tab. Click "URL Settings" next to Personal Page URL, choose the end for the URL that you prefer, and click Save. Note - if the URL you submitted is already in use by another event participant in our system, you will be asked to select another.
A: For our 2016 events, CureSearch is upgrading our fundraising software to a new and improved platform. You will have access to donor and email data from this year forward into future years, however at this time you will not be able to access any data prior to 2016. We apologize for this inconvenience and will work with all participants and donors to make this transition as smooth as possible.
A: YES. Once logged into your Participant Center click the "Personal Page" tab and then click the "Photos/Video" sub-tab on the right side of the page. Click "Choose File" to select an image from your computer, enter an optional Caption, and click Save/Upload to complete the process. Be sure to check your Personal Page to make sure the image and caption appear as you would like them to.
A: NO. While previous versions of our site allowed two pictures, our current fundraising software only allows one photo on your page. You may change the photo as many times as you like.
A: Contact the manager of your event by email. You can find their email address at the top and bottom of this page. Please include a detailed description of your problem and attach the photo you are attempting to upload for troubleshooting purposes. Please be aware that it may take time for our team to resolve your issue. Most requests are handled within 1-2 business days.
A: YES. You can upload appropriate YouTube videos to your personal page. Once logged into your Participant Center, click on the "Personal Page" tab, then click the "Photos/Video" sub-tab on the right side of the page. Under the Photos section click the radio button next to Video, and then enter the YouTube video URL and click Save.
A: NO. However, most personal video can be uploaded to YouTube if you have a personal YouTube account. YouTube.com has instructions for uploading a personal video if you are unsure of how to do so.
A: NO. Only one video can be displayed per page.
A: Contact the manager of your event by email. You can find their email address at the top or bottom of this page. Please include a detailed description of your problem and include the YouTube url that you are attempting to upload for troubleshooting purposes. Please be aware that it may take time for our team to resolve your issue. Most requests are handled within 1-2 business days.
A: Our easy-to-use online fundraising site allows you to create your own personal web page and access tools to help you recruit team members and solicit donations. You can use our sample emails, or create your own, and ask everyone you know to support you with a donation to your personal page.
A: YES. To send emails to members of your team or people who have donated to your page, just log into your Participant Center and click the Email tab. From here, select the Email Template you would like to use (you can choose from pre-existing ones or start from a blank message) and click Next. Set the Subject and content of your message and click Next. For step 3 you will set your recipients, either by adding/importing contacts or choosing from Available Contacts (which include anyone you have added so far, as well as Groups such as Donors, Non-Donors, Never Emailed, etc.). After you have selected your recipients click Next, and you will see a final draft of your email. Here you can save the email as a draft if you are not ready to send it yet, or save it as a template for future re-use. Click Send when you are ready to send the email. You can also use the sub-tabs on the right side of the page to see previously saved drafts, sent emails, or manage your contacts.
A: Facebook recently added a prompt for users to "add a donate button" to certain posts - please note that donations raised through that button do NOT get added to your fundraising total on the Superheroes Unite! website. Please direct your donors to your Superheroes Unite! fundraising page to complete their donation.
A: Once you've reached the Ultimate Hike website for the event you'd like to donate to, click the "Donate" button at the top of the page and choose whether you'd like to donate "To a Hiker", "To a Team", or "To the Hike". The first two options will prompt you to search for the Hiker or Team to donate to. Then follow the steps for submitting your payment.
A: To donate to the event without specifying a participant or team, click the "Donate" button at the top of the page and choose the "To the Hike" selection. Then follow the steps for submitting your payment.
A: A receipt will be emailed to you using the email address provided on your donation form. If you do not receive one within 24 hours, please contact email@example.com.