FAQs

Please click on any questions below to see the answers to common FAQs. If you do not see an answer to your question, please email challenge@curesearch.org.


Jump to: About CureSearch Challenge | Registration | Personal Fundraising Page | Photo Upload | Video Upload | General Fundraising | Making Donations


About CureSearch Challenge

A: CureSearch Challenge gives you the chance to add meaning to your miles while raising funds for lifesaving children's cancer research while participating in the athletic event or fitness activity of your choice.


A: Everyone! Although some events have minimum age limits, or require training to participate, there is truly something for everyone within the CureSearch Challenge program from mall walking to ultra marathons! Email us at challenge@curesearch.org and a Challenge expert can help you find the event that's right for you.


A: Yes! Depending on your Challenge program of choice we are happy to find the best fit for your company/employees or group. Options are available through most Challenge Programs! Email us at challenge@curesearch.org and one of our Challenge experts can assist you in finding the best fit.


A: Your generous donation supports CureSearch for Children's Cancer, a national non-profit foundation that accelerates the cure for children's cancer by driving innovation, eliminating research barriers and solving the field's most challenging problems. We fight every day to make treatment possible and a cure probable for the 43 children diagnosed with cancer daily. Ultimately, CureSearch is working to change the odds for those children most at risk.


Registration

A: The registration process may vary depending on the event you choose. Please click Register in the navigation above and select your Challenge to get started.


A: It depends on which Challenge you chose. Big races like The Chicago Marathon often set minimum requirements for all charity runners. However, if you create your own Challenge or raise funds for a race that you're already registered for, there is no minimum - but you can earn great fundraising incentives by raising more. We encourage all participants to set a fundraising goal.


A: Yes! Click here to create your own fundraising website and get started.


A: There is no fee to start fundraising through CureSearch Challenge, but the event you chose may require you to pay a registration fee to join.


A: Yes! To thank you for your dedication and fundraising efforts, we have CureSearch Challenge items to help you through your fitness journey. Click here to see what you could be wearing on race day!


Personal Fundraising Page

A: Depending on the event you chose, this may vary. Please contact your Challenge expert and they will help you get started.


A: Get in touch with your contact on the Challenge Team, or email challenge@curesearch.org for help.


A: If your event requires you to fundraise through Crowdrise, share the link to your Crowdrise fundraising page. If you are fundraising through the Challenge website, after registration you will be given the option to set a personal URL for your page. To set your personal URL just log into your Participant Center, click the "Personal Page" tab, and click the "URL Settings" button next to Personal Page URL. It will look something like this: http://www.curesearchevents.org/goto/(name you select). So, for example, the personal page for a person named John Smith might be http://www.curesearchevents.org/goto/johnsmith.


A: Yes, if you are fundraising through the Challenge website. To change the URL for your personal Challenge page, just log into your Participant Center and click the "Personal Page" tab. Click "URL Settings" next to the Personal Page URL, choose the end of the URL that you prefer, and click Save. Please note, if the URL you submitted is already in use by another event participant in our system, you will be asked to select another.


Photo Upload

A: Yes, if you are fundraising through the Challenge website. Once logged into your Participant Center click the "Personal Page" tab and then click the "Photo/Video" sub-tab on the right side of the page. Click "Choose File" to select an image from your computer, enter an optional caption, and click Save/Upload to complete the process. Be sure to check your Personal Page to make sure the image and caption appear as you would like them to. If you are fundraising through Crowdrise, please contact your Challenge expert for help.


A: Yes. For the Challenge website, photos must be .gif, .jpg, or .png files, and no larger than 6,000,000 pixels. A good rule of thumb is to try to upload pictures that are roughly 300-400 pixels wide/high, and file size around 500kb. If you need a photo editor, you can try PicMonkey or Pixlr.


A: No. Our fundraising software only allows one photo on your page. You may change the photo as many times as you like.


A: Contact your personal Challenge expert, or if you're not sure who that is, email challenge@curesearch.org. Please include a detailed description of your problem and attach the photo you are attempting to upload for troubleshooting purposes. Please be aware that it may take time for our team to resolve your issue. Most requests are handled within 1-2 business days.


Video Upload

A: If you are fundraising through the Challenge website, you can upload appropriate YouTube videos to your personal page. Once logged into your Participant Center, click on the "Personal Page" tab, then click the "Photo/Video" sub-tab on the right side of the page. Under the Photos section, click on the radio button next to Video, and then enter the YouTube video URL and click Save.


A: No, however, most personal video can be uploaded to YouTube if you have a personal YouTube account. YouTube.com has instructions for uploading a personal video if you are unsure of how to do so.


A: No. Only one video can be displayed per page.


A: Contact your personal Challenge expert, or if you're not sure who that is, email challenge@curesearch.org. Please include a detailed description of your problem and the YouTube URL that you are attempting to upload for troubleshooting purposes. Please be aware that it may take time for our team to resolve your issue. Most requests are handled within 1-2 business days.


General Fundraising

A: Our easy-to-use online fundraising site allows you to create your own personal web page and access tools to help you recruit Team members and solicit donations. You can use our sample emails, or create your own, and ask everyone you know to join your Team as a participant or support you with a donation to your personal page.


A: Yes. If you're fundraising through the Challenge website and want to send emails to members of your Team or people who have donated to your page, just log into your Participant Center and click the Email tab. From here, select the Email Template you would like to use (you can choose from pre-existing ones or start from a blank message) and click Next. Set the Subject and content of your message and click Next. For step 3, you will set your recipients, either by adding/importing contacts or choosing from Available Contacts (which include anyone you have added so far, as well as Groups such as Donors, Non-Donors, Never Emailed, etc.). After you have selected your recipients click Next, and you will see a final draft of your email. Here you can save the email as a draft if you are not ready to send it yet, or save it as a template for future re-use. Click Send when you are ready to send the email. You can also use the sub-tabs on the right side of the page to see previously saved drafts, sent emails, or manage your contacts.


A: Facebook recently added a prompt for users to "add a donate button" to certain posts - please note that donations raised through that button do NOT get added to your fundraising total on the Superheroes Unite! website. Please direct your donors to your Superheroes Unite! fundraising page to complete their donation.


Making Donations

A: Click the "Donate" button at the top of this page and choose whether you'd like to donate "To a Participant," "To a Team," or "To the Event." The first two options will prompt you to search for the Participant or Team to donate to. Then follow the steps for submitting your payment. If you can't find your participant, email challenge@curesearch.org for assistance.


A: If you donate through the CureSearch Challenge website, a receipt will be emailed to you using the email address provided on your donation form. If you do not receive one within 24 hours, please contact donorservices@curesearch.org.



CureSearch for Childrens Cancer

4600 East West Highway, Suite 600, Bethesda, MD 20814
challenge@curesearch.org | (800) 458-6223